Job Classification: Professional
Industry: Information Technology
Job Category: Information Technology
-L2/L3 ticket management and resolution -Maintains, upgrades, or replaces hardware and application software to meet business needs. Pays special attention to time sensitive business requests and makes smart decisions to ensure minimal user impact for their regular workday -Supports, monitors, tests, and troubleshoots user, VOIP, videoconferencing, and workstation related hardware and software issues, including –but not limited to– all custom and commercial applications. Involves Peers and escalates as appropriate -Maintains and supports user account administration, e-mail, LAN/WAN/VPN, VOIP, cloud-based file sharing, meeting collaboration software, print/fax, end-point security and all other Latch systems
Security Clearance Required: No
Visa Candidate Considered: No
-5+ years of relevant IT and Networking experience -5+ years experience managing and troubleshooting Apple Macbook and Windows hardware, as well as Mac OS and Windows operating systems. -Exposure to Jamf and Intune, and networking tools like Cisco and ZScaler -Basic Scripting in Bash, PowerShell, and/or Python -Basic knowledge of iOS and Android mobile devices

Hours Per Week – 40
Total Project Hours – 480
Pay Rate: USD $35-40/hr
Job Type: Hourly Exempt
Healthcare Benefits – Yes
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